Job Listing: Office Associate

Department: Perry County Transit
Position: Office Associate

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Job Description

The Office Associate is responsible for coordinating daily transit operations, including dispatching drivers, scheduling rides, and providing excellent customer service to passengers. This position ensures efficient and safe transportation services by maintaining communication with drivers, assisting passengers, and handling administrative tasks.

Experience & Requirements

Technology – Experience with and Knowledge of:

• MARCS Radio communication
• Computer and tablet operation
• CBTS & call center

Computers:

• Extensive Experience/Training & Knowledge of Programs &
• Software
• Ecolane or similar systems– Logistics, Scheduling, Reporting
  • Schedule runs
  • Enter runs
  • Review trips
  • Verify charges
  • Review reports
• Excel
• Word
• PPT
• Maps
• Computer programs as assigned

Operations:

• scheduling and assigning trips
• logistics creating and assigning routes
• monitoring systems in real time
• reassigning of trips as necessary
• Maintain files
• Keep accurate records

Dispatching:

• Real time radio dispatching
• Real time logistics coordination
• Daily balance sheets
• Accurate records
• Report incidents

Contract Monitoring:

• Invoicing
• Collections
• Accounts payable
• Accounts receivable

Communication Skills:

• Verbal
• Written
• Interpersonal and Customer Service
• De-escalation Techniques
• Report Incidents
• Public Speaking

All Office Associates Must Secure and Maintain:

• Reasonable Suspicion Training and Certification
• driver certification and training requirements for preparedness of
  possible temporary assignment as a driver. (See driver requirements
  below)
• Possess and maintain a valid driver’s license
• Provide an abstract of their driving record and report any violations as
  they occur
• Successfully pass drug and alcohol testing prior to hire and random testing
  throughout employment
• Pass an annual physical (see CORSA Handbook: VI. MEDICAL
  EXAMINATIONS AND DISABILITY SEPARATION )
• Comply with all safety and operational rules for motor vehicles as
  required by the State of Ohio and all procedures as directed by the County’s
  CORSA Handbook
• Ability to complete assignments in a reasonable, timely manner, adhering
  to scheduling
• Ability to safely operate all transit vehicles
• Ability to safely transport passengers
• Be able to work in various weather and environmental conditions
• Attend and pass required training
• Keep a neat and clean appearance, dressing in appropriate attire
• Exhibit good public relations

Compensation

This position starts at a rate of $15.70/hour.

Additional Details

Applications are available online at: www.PerryCountyTransit.com
and in-person at Perry County Transit.

Submit completed Application, Resume, and 3 Professional References in person or via email to: Leslie.Finck@perrycountyohio.gov